The return policy of microbikini outlines the circumstances under which customers can initiate a return or refund. Here are the details of the policy:
- Defective or damaged items: If the customer receives a product that is defective or damaged, they have 7 days from the date of delivery to submit a return request. To initiate a return, the customer needs to submit a ticket through our site Contact Us page and provide evidence such as photos or videos of the item(s) in question. If the evidence is found to be satisfactory, we will provide the customer with a return address and instructions on how to return the item. Once the item is received and inspected, the customer will receive a refund or replacement.
- Incorrect item: If the customer receives an item that is not the one they ordered, they have 7 days from the date of delivery to submit a return request. To initiate a return, the customer needs to submit a ticket through our site Contact Us page and provide evidence such as photos or videos of the incorrect item & Order receipt. If the evidence is found to be satisfactory, We will provide the customer with a return address and instructions on how to return the item. Once the item is received and inspected, the customer will receive a refund or replacement.
- Missing items: If the customer receives an order that is missing one or more items, they have 7 days from the date of delivery to submit a return request. To initiate a return, the customer needs to submit a ticket through our site Contact Us page and provide evidence such as photos or videos of the items that were missing from the order. If the evidence is found to be satisfactory, microbikini will provide the customer with a refund or send the missing items.
Please note that microbikini does not accept returns for products that are not defective, damaged, or incorrect. Customers are responsible for the return shipping costs unless the item was defective or incorrect. Once the returned item is received and inspected, Microbikini will process the refund within 5 business days.
In conclusion, customers can initiate a return or refund request if they receive a defective or damaged item, an incorrect item, or if an item is missing from their order. The return policy of microbikini is designed to protect the customer’s rights and provide them with a hassle-free return process.